MAEVE’S GARDEN LTD
TERMS AND CONDITIONS

These Terms and Conditions (“Terms”) apply to the contract between you and Maeve’s Garden Ltd
(company number 15134947) (the “Company”) for your order for individual bouquet(s), or your booking
for a workshop, or your order for wedding flowers (as applicable) (the “Contract”).
These Terms apply to the Contract to the exclusion of any terms and conditions which you claim to
apply under any other document.
These Terms were last updated in [March] [2024].

1. CONTRACT FORMATION
Individual bouquets
1.1 Where you have submitted an enquiry to the Company about ordering individual bouquet(s)
(either through Instagram or WhatsApp), the Company will contact you to confirm the price
(including how to make payment), the delivery/collection date, (if applicable) the delivery
charges and any other terms relevant to the Contract. [Where you have placed an order for
individual bouquet(s) online via the Company’s website, the price, the delivery/collection date,
(if applicable) the delivery charges and any other terms relevant to the Contract will be set out
in the order pages on the website. You are responsible for checking that your order is accurate
and complete.]
Workshops
1.2 Where you have submitted an enquiry to the Company about booking a workshop (either
through Instagram or WhatsApp), the Company will contact you to confirm the price, the date
of the workshop and any other terms relevant to the Contract. [Where you have booked a
workshop online via the Company’s website, the price, the date of the workshop and any other
terms relevant to the Contract will be set out in the order pages on the website. You are
responsible for checking that your order is accurate and complete.]
Wedding flowers
1.3 Where you have submitted an enquiry to the Company about ordering wedding flowers (either
through Instagram or WhatsApp or via the Company’s website), the Company will contact you
to book an initial consultation to discuss your enquiry, including your preferences and budget
(the “Initial Consultation”). After the Initial Consultation the Company will issue a quotation
to you setting out the price, the types and quantity of floral arrangements to be provided by
the Company and any other relevant information (the “Quotation”). If there is any conflict
between the terms set out in the Quotation and these Terms, then the terms set out in the
Quotation shall prevail.
1.4 Unless otherwise set out in the Quotation or agreed by the Company:
1.4.1 the Quotation shall include a total of three 1.5 hour consultations, including the Initial
Consultation, a review meeting and a final meeting no later than four weeks prior to
the date of the wedding. You acknowledge and agree that if you fail to attend any
consultation or you fail to provide at least 48 hours’ notice of cancellation, then the
Company shall be under no obligation to re-arrange the consultation; and
1.4.2 any site visits which the Company is reasonably required to make to the wedding
venue in order to fulfil the Quotation or where requested by you will be charged at
£1 per mile each way plus £35 per hour.
1.5 If you wish to make any changes to the Quotation (including the types and/or quantity of floral
arrangements set out in the Quotation), you must provide as much notice as possible to the
Company. If the Company accepts such changes, then it will issue a revised Quotation to you.
You acknowledge and agree that:
1.5.1 the Company is under no obligation to accept any changes to the Quotation, and
any such acceptance may be conditional upon an increase in the price and/or
changes to other terms of the Contract;
1.5.2 the Company may issue up to and including two revised Quotations free of charge,
but any additional adjustments shall be charged at £15 per revised Quotation to
cover the Company’s reasonable administrative costs; and
1.5.3 unless otherwise agreed by the Company, you shall not be entitled to make any
changes to the floral arrangements set out in the Quotation less than six weeks prior
to the date of the wedding.
Incorporation of these Terms
1.6 By paying the price or any part of the price, including a deposit (whether online via the
Company’s website or by bank transfer to the Company or card payment via telephone call to
the Company) you confirm your acceptance to these Terms and that you agree to be bound
by them.

2. PRICE AND PAYMENT
Individual bouquets
2.1 The price (plus any applicable delivery charges) is due and payable by you when you place
your order for individual bouquet(s) (either online via the Company’s website or by confirming
to the Company that you wish to proceed via Instagram or WhatsApp).
2.2 The price is exclusive of delivery charges (if applicable). If you are required to pay delivery
charges in addition to the price, this will be communicated to you before you place your order.
Workshops
2.3 The price is due and payable by you when you book the workshop (either online via the
Company’s website or by confirming your booking via Instagram or WhatsApp).
Wedding flowers
2.4 The price is due and payable by you in accordance with the payment terms set out in the
Quotation.
General payment terms
2.5 All amounts and fees stated or referred to in the Contract:
2.5.1 shall be payable in pounds sterling and are inclusive of any value added tax payable
upon such sums; and
2.5.2 shall be paid in full without any deduction, discount or set off except as required by
law.
Company’s rights in the event of non-payment
2.6 If the Company has not received payment of any sums due under the Contract by the due
date for payment and such sums remain unpaid for a period of at least 14 days after the due
date, then, without prejudice to any other rights and remedies of the Company, the Company
may:
2.6.1 terminate the Contract with immediate effect by written notice to you, in which case
you shall not be entitled to a refund of any sums paid by you prior to the date of
termination;
2.6.2 charge you interest on a daily basis in respect of the overdue amount at the rate of
4% per annum above the Bank of England’s base rate from time to time, from the
due date and continuing until payment of the overdue amount is received in full by
the Company, whether before or after judgment; and/or
2.6.3 recover from you any reasonable fees directly incurred by the Company in
recovering the overdue amount from you (including reasonable debt recovery
agency fees, legal fees and court costs).

3. DELIVERIES AND COLLECTIONS OF INDIVIDUAL BOUQUET(S)
Deliveries
3.1 Unless otherwise agreed by the Company, the Company shall not deliver any individual
bouquet(s) outside a 10-mile radius of the Company’s workshop.
3.2 If the Company agrees to deliver the individual bouquet(s) to you, the Company will use
reasonable endeavours to deliver the individual bouquet(s) to your chosen location on the
delivery date agreed by the Company. The delivery date is approximate only and you shall
not be entitled to reject any individual bouquet(s) because of any delay in delivering the
individual bouquet(s) to you.
3.3 If the Company fails to supply the individual bouquet(s), its liability shall be limited to a refund
of the price of the individual bouquet(s) not received, provided that the non-delivery is not due
to your failure to provide the Company with adequate delivery instructions.
3.4 If you refuse or fail to accept delivery of the individual bouquet(s), or prevent or hinder the
Company from delivering the individual bouquet(s), then, without prejudice to any other rights
or remedies of the Company: (a) the Company shall have no obligation to re-deliver the
individual bouquet(s); and (b) you shall not be entitled to a refund of the price of the individual
bouquet(s).
Collections
3.5 If the Company agrees that you will collect the individual bouquet(s) from the Company’s
workshop, you shall do so on the collection date agreed by the Company and you shall comply
with any reasonable instructions provided by the Company in relation to such collection.
3.6 If the Company fails to make the individual bouquet(s) available for collection on the collection
date, its liability shall be limited to a refund of the price of the individual bouquet(s) not
received.
3.7 If you refuse or fail to collect the individual bouquet(s) on the collection date, then, without
prejudice to any other rights or remedies of the Company: (a) the Company shall have no
obligation to make the individual bouquet(s) available for collection at a later date; and (b) you
shall not be entitled to a refund of the price of the individual bouquet(s).
Title and risk
3.8 Risk and title in the individual bouquet(s) shall pass to you on completion of delivery/collection.
4. SPECIAL TERMS RELATING TO WORKSHOPS
4.1 Where it is specified in the booking information provided by the Company (either through
Instagram or WhatsApp or online via the Company’s website) that food will be provided at the
workshop, you must inform the Company, no less than 72 hours before the date of the
workshop, of any food allergies or intolerances or special dietary requirements. You
acknowledge and agree that:
4.1.1 any food provided at the workshop is prepared in a kitchen where allergens might
be present; and
4.1.2 the Company will use reasonable endeavours to cater for any special dietary
requirements, but this may not always be possible.
5. LIMITATION OF LIABILITY
5.1 Nothing in the Contract is intended to exclude or limit the liability of the Company for: (a) death
or personal injury resulting from negligence by the Company; (b) fraud or fraudulent
misrepresentation; or (c) any other liability that cannot be limited or excluded by law.
5.2 The Company shall perform the Contract in accordance with these Terms. If the Company
breaches these Terms, then, subject to clause 5.1, the Company shall only be liable for losses
that are direct losses and a reasonably foreseeable consequence of such breach. For the
avoidance of doubt, the Company shall not be liable, in any circumstances, for any indirect or
consequential losses or any business losses.
5.3 You acknowledge and agree that:
5.3.1 any photographs, illustrations, descriptive matter or advertising (including
social media posts) relating to the flowers to be supplied by the Company
under the Contract, and any samples provided by the Company, are produced
solely for the purpose of giving an approximate idea of such flowers. They
shall not form part of the Agreement nor have any contractual force; and
5.3.2 the flowers to be supplied by the Company under the Contract are subject to
availability and the Company may substitute such flowers for other similar
flowers in its sole discretion.
5.4 You acknowledge and agree that all individual bouquet(s) and wedding flowers
supplied by the Company and floral arrangements created by you during a workshop
(as applicable) are perishable and fragile items, and are sensitive to temperature,
humidity and other conditions. Whilst the Company uses all reasonable endeavours to
supply such flowers in the best condition possible, the Company does not guarantee
that such flowers will remain in such condition or remain alive for any period of time,
and the Company is not responsible or liable for the care of such flowers or any decay,
discolouring or damage to such flowers after the point of supply. For the avoidance of
doubt, you are solely responsible for caring for the flowers supplied by the Company
under the Contract after the point of supply.

6. CANCELLATION OF THE CONTRACT BY YOU
Your legal rights of cancellation
6.1 Where the Contract is for a workshop or wedding flowers, you reside in the UK and the
Contract was concluded at a distance or off-premises (for example by email, telephone, text
message or online via the Company’s website, or at your own premises), you have a legal
right to cancel the Contract and receive a full refund of any sums paid by you prior to the date
of cancellation if you change your mind within 14 days after the Commencement Date (the
“Cancellation Window”). To cancel the Contract under this clause, please contact the
Company by email at Kimberley@maevesgarden.co.uk. Please note that if you have
requested the Contract to start during the Cancellation Window (for example, by booking a
consultation or a site visit for wedding flowers) and you subsequently cancel the Contract
under this clause, you will not be entitled to a refund of any sums paid by you in respect of
any services you have already received prior to the date of cancellation. Please note, you
cannot cancel the Contract under this clause if all of the services have already been performed
(for example, if the workshop has completed).
6.2 Advice about your legal rights is available from your local Citizens’ Advice Bureau or
Trading Standards office.
Your additional rights of cancellation
6.3 Without prejudice to your legal rights of cancellation set out in clause 6.1, you may cancel the
Contract at any time, subject to the following cancellation terms.
Individual bouquet(s)
6.4 If you cancel the Contract less than 7 days prior to the delivery date/collection date agreed by
the Company, then you shall not be entitled to a refund of the price of the individual
bouquet(s), unless otherwise agreed by the Company.
Workshops
6.5 If you cancel the Contract less than 7 days prior to the date of the workshop, then you shall
not be entitled to a refund of price of the workshop, unless otherwise agreed by the Company.
Wedding flowers
6.6 If you cancel the Contract, then you shall not be entitled to a refund of any part of the price of
the wedding flowers paid by you prior to the date of cancellation, unless otherwise agreed by
the Company.

7. PHOTOGRAPHS FOR ADVERTISING
7.1 You acknowledge and agree that the Company may take photographs at workshops and
weddings for the purpose of advertising its products and services on its website and social
media platforms. If you object to the Company taking such photographs or using such
photographs on a particular platform or in a particular post, please contact the Company at
Kimberley@maevesgarden.co.uk and the Company will refrain from taking such photographs
or delete such photographs from the relevant platform or post (as applicable).
8. EVENTS OUTSIDE OUR CONTROL
8.1 For the purposes of this clause, the term Event Outside Our Control means any act, event,
omission or accident beyond the Company’s reasonable control, including: flood, earthquake,
storm or other natural disaster; war, threat of or preparation for war; imposition of sanctions,
embargo or similar actions; terrorist attack, civil war or riots; nuclear, chemical or biological
contamination; sonic boom; any change in law or other action taken by a government or public
authority; epidemic or pandemic; fire or explosion; collapse of building structures, any labour
dispute; non-performance or delay by suppliers; the failure of a transport network or utility
service; vehicle breakdown; or illness or injury to the Company’s personnel.
8.2 The Company shall not be in breach of the Contract, nor liable for any failure or delay in the
performance of its obligations under the Contract, if such breach, failure or delay results from
an Event Outside Our Control. The Company shall inform you as soon as practicable if it is
affected by an Event Outside Our Control and shall use all reasonable endeavours to mitigate
the effect of the event on the performance of the Company’s obligations.
8.3 If the delay in the performance of the Company’s obligations under the Contract due to the
Event Outside Our Control is likely to be substantial, then you can contact the Company at
kimberley@maevesgarden.co.uk to terminate the Contract and receive a full refund of any
sums paid by you for any individual bouquet(s) not received, or any workshop not completed
or any wedding flowers not provided (as applicable), save that, where the Contract is for
wedding flowers, the Company shall be entitled to withhold a reasonable amount for any costs
it has already incurred in performing the Contract.
9. CONTACT DETAILS
9.1 If you have a question in relation to the Contract or these Terms, please contact the Company
via email at kimberley@maevesgarden.co.uk.
9.2 If the Company has to contact you in relation to the Contract, it will do so using the contact
details you have provided to the Company.

10. GENERAL PROVISIONS
10.1 Interpretation. The following rules of interpretation shall apply to the Contract: (a) references
to clauses are to the clauses of these Terms, and clause headings shall not affect the
interpretation of these Terms; (b) unless the context otherwise requires, words in the singular
shall include the plural and in the plural shall include the singular; (c) a reference to a statute
or statutory provision is a reference to it as amended, extended or re-enacted from time to
time and includes all subordinate legislation made from time to time under that statute or
statutory provision; (d) a reference to writing or written includes email; and (e) any words
following the terms including, include, for example, in particular or any similar expression
shall be construed as illustrative and shall not limit the sense of the words, description,
definition, phrase or term preceding those terms.
10.2 Consumer rights. Nothing in the Contract shall affect your rights as a consumer under
consumer protection legislation in the UK (or in any other jurisdiction in which you reside)
which is relevant to the Contract.
10.3 Variation. Any amendments to the Contract must be agreed in writing and signed by the
Company.
10.4 Waiver. If the Company fails to insist that you perform any of your obligations under the
Contract, or if the Company does not enforce its rights against you, of if the Company delays
in doing so, that will not mean that the Company has waived its rights against you and will not
mean that you do not have to comply with those obligations. If the Company does waive a
default by you, the Company will only do so in writing and that will not mean that the Company
will automatically waive any later default by you.
10.5 Severance. Each of the provisions in these Terms operates separately. If any court or
relevant authority decides that any of them are unlawful or unenforceable, the remaining
provisions will remain in full force and effect.
10.6 Entire Agreement. The Contract constitutes the entire agreement between you and the
Company and supersedes, replaces and extinguishes any previous arrangement,
understanding or agreement (whether written or oral) relating to your order for individual
bouquet(s), or your booking for a workshop, or your order for wedding flowers (as applicable).
10.7 Assignment. The Company may transfer its rights and obligations under the Contract to
another organisation. The Company will tell you in writing if this happens and will ensure that
the transfer will not affect your rights under the Contract.
10.8 Third party rights. The Contract is between you and the Company. No other person shall
have any rights to enforce any of its terms.

11. GOVERNING LAW AND JURISDICTION
11.1 The Contract and any dispute or claim arising out of or in connection with it is governed by
the laws of England and Wales, except that, if you are not resident in England and Wales, the
laws of England and Wales shall apply only to the extent that they do not override any
mandatory laws of the country in which you have your usual place of residence.
11.2 In respect of any dispute or claim relating to the Contract, you and the Company each submit
to the non-exclusive jurisdiction of the courts of England and Wales, but nothing in this clause
shall limit your legal rights to bring an action or to require proceedings to take place in the
country in which you have your usual place of residence. For example, if you live in Scotland
you can bring legal proceedings in respect of the Contract in either the Scottish or the English
courts.